Term and Conditions

Welcome to Sorel Soldes Boutique! These Terms and Conditions govern your use of our website located at botteshivernales.com and your purchase of our stylish and functional footwear products. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Sorel Soldes Boutique, we value our customers and strive to provide quality products and excellent service. These terms are designed to create a transparent and fair relationship between you and our boutique.

1. Definitions

In these Terms and Conditions:

• « Website » refers to botteshivernales.com
• « We, » « us, » « our » refers to Sorel Soldes Boutique
• « You, » « your » refers to the customer or user of our website
• « Products » refers to the footwear and related items available for purchase on our website
• « Order » refers to your request to purchase products from us

2. Account Registration

To place an order on our website, you may need to create an account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products and Services

We offer a curated selection of high-quality footwear including:

• Winter boots and snow boots (Bottes/Boots de Neige)
• Rain boots (Bottes/Boots de Pluie)
• Fashion boots (Bottines à Talons, Bottines Cuir)
• Slippers (Chaussons, Chaussons Fourrés)
• Children’s footwear (Bottes Filles, Bottes Garçons)

Product Information

We strive to display product information including descriptions, prices, and images as accurately as possible. However, slight variations may occur, and we cannot guarantee that your computer monitor’s display will accurately reflect product colors.

Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product is unavailable after you place an order, we will notify you and refund any payments for that product.

4. Orders and Payment

Order Process

When you place an order:

• You will receive an order confirmation email acknowledging receipt of your order
• This email is not an acceptance of your order, just a confirmation that we have received it
• We reserve the right to accept or decline your order for any reason
• Acceptance of your order occurs when we send you a shipping confirmation email

Pricing

All prices are displayed in Euros (€) and include applicable taxes. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you have the right to use the payment method.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.

5. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping (€12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over €50, shipped via EMS with delivery within 15-25 business days after shipment

Delivery Areas

We ship worldwide except to parts of Asia and some remote areas. Delivery times may vary depending on your location and customs processing.

Delivery Issues

You are responsible for providing accurate shipping information. If a package is returned to us due to incorrect address information, you will be responsible for additional shipping charges to resend the order.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our return policy carefully.

Return Eligibility

We accept returns and exchanges within 15 days of your order delivery date. To be eligible:

• Item must be unused and in original condition
• Original packaging and all tags must be intact
• Proof of purchase is required

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged unless defective:

• Chaussons amovibles (removable slippers)
• Chaussons Fourrés (fur-lined slippers)

Return Process

To return or exchange an item:

• Email us at [email protected] within 15 days of receiving your order
• Include your order number, product details, and reason for return
• Wait for authorization from our customer service team (response within 2 business days)
• Package the item securely in its original packaging with all tags and accessories
• Ship the package to our returns address provided in your authorization email

Refunds

Once we receive and inspect your return:

• Credit card payments: Refunds processed within 5-10 business days
• PayPal payments: Refunds processed within 3-5 business days

Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

To exchange for a different size or color, follow the standard return process. After we receive your return, we will ship the replacement item. Price differences will be refunded or charged accordingly.

Defective or Incorrect Items

If you receive a defective product or wrong item, contact us immediately at [email protected]. We will cover return shipping costs for items that are defective or incorrect due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Sorel Soldes Boutique or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

8. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Impersonate any person or entity
• Upload or transmit any harmful code or materials
• Interfere with the website’s operation or security
• Attempt to gain unauthorized access to any part of the website

9. Limitation of Liability

To the fullest extent permitted by law, Sorel Soldes Boutique shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website

Our total liability for any claim related to your use of the website or purchase of products shall not exceed the amount you paid for the products.

10. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of France. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of France.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: